Francis O' Toole Author – Careers Ireland

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Bank of Ireland

Posted by Francis O' Toole on April 29, 2015

Bank of Ireland is currently recruiting Customer Service Representatives for its New Ireland Assurance operation:

A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 24% we are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award for the last three year, PIBA `Service Excellence` winner in 2013 & 2014 and Contact Centre Management Association `Best Small Contact Centre` and `Best Quality Programme` in 2013. As you can see the service we provide to our customers is key to our success.

The Opportunity

The Customer Service Team looks after telephone and e-mail queries from internal and external customers (including Policyholders, Brokers, Broker Consultants, BOI Branches, Insurance & Investments Managers and Financial Advisors) in relation to Life, Investment and Pension products.

Reporting to a Team Leader you will be responsible for delivering an exceptional level of service over the phone in a fast paced environment. As part of the role you will also work with your team to deliver on service level agreements and promises to our customers. Additionally you will have the opportunity to participate in individual and team development activities and training.

This challenging position will enable you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and to develop your career within the Life & Pensions industry.


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